Returns & Exchanges – No Ruff Stuff! 🐾
We totally get it—sometimes things don’t work out, and that’s okay! That’s why we offer a 14-day return policy, giving you 14 days after receiving your item to request a return.
How to Fetch a Return
To be eligible for a return, your item must be:
✅ In the same condition as you received it
✅ Unworn, unused, with tags, and in its original packaging
✅ Accompanied by a receipt or proof of purchase
To start your return, simply email us at bark@dogmomlifestyles.com, and we’ll guide you through the process. Returns should be sent to:
📍 140 Riverside Blvd #1601 Manhattan, NY 10069
Once your return is approved, we’ll provide a prepaid return shipping label and instructions on where to send your package. Please note that items sent back without first requesting a return won’t be accepted.
After we receive your return, we’ll issue a refund to your original payment method within 10 business days. Just keep in mind that banks and credit card companies may take a little extra time to process it on their end.
For any return questions, feel free to reach out to us at woof@dogmomlifestyles.com.
Damages & Whoopsies 🐶
We want everything to arrive paw-fectly! If your item arrives damaged, defective, or incorrect, please inspect it upon arrival and contact us ASAP so we can make it right!
What Can’t Be Returned? 🚫
Some things just aren’t returnable, including:
-
Perishable goods (like food or flowers)
- Custom or personalized items
-
Personal care products (like beauty items)
- Gift cards
- Sale Items
We also can’t accept returns on food products (because, well… once a treat is out in the world, we can’t be sure it hasn’t been sniffed and sampled!).
Want to Make an Exchange? 🔄
Need a different size, color, or style? The best way to swap it out is to return your original item and place a new order once your return is accepted. That way, you’ll get what you want faster!
Still Have Questions? 🤔
If more than 14 business days have passed since your return was approved and you haven’t seen your refund, reach out to us at bark@dogmomlifestyles.com and we’ll look into it.
Because at the end of the day, happy dog moms = happy pups—and that’s what we’re all about! 🐾💖
European Union 14-Day Cooling-Off Period 🌍
If your order is shipping into the EU, you have the right to cancel or return your order within 14 days—no questions asked! The same return conditions apply: items must be unused, in original packaging, and include proof of purchase.
